Aidbox is the dedicated shopping portal of Disability Australia Group, a registered NDIS provider, committed to supporting independence, dignity, and quality of life.
Aidbox provides NDIS participants, carers, support coordinators and independent support workers a practical way to access affordable and always in stock consumables, disability equipment and disability assistance products online.
Participants may use NDIS and Home care package consumables funding to make purchases with access to multiple invoicing options. Our team works closely with participants, plan managers, and support coordinators to ensure orders are handled with care and clear communication at every step.
Always in Stock on Essential Daily Living Consumables
Availability matters most for the items people rely on regularly — so we prioritise keeping essential disability and aged care products consistently available. That’s why customers choose us as a reliable online store for daily living assistance products.
• We actively manage stock levels for high-use essentials
• If unexpectedly an item is temporarily unavailable, you’ll see it clearly before you place your order
This is what “always in stock” means to us: stable access, clear visibility, and dependable availability especially for repeat purchases.
Wide Range of Products, One Easy Place to Order
We stock a broad range of disability assistance products designed to support comfort and independence — so customers can find more of what they need in one place.
Whether you’re shopping for everyday consumables, disability equipment or assistive technology products, Aidbox is built as a one stop online store for all your needs that’s easy to navigate and a shopping portal customers can trust.
If there’s a specific product you need that we don’t currently stock, you can request it and we will try to procure the product to meet your needs.
Multiple Invoicing Options
If you are a self-managed NDIS participant or any other client you can pay for your order by credit card, debit card or bank transfer at checkout and the receipt will be sent to your email id registered with us and will also be available for download in your website account order history.
If you are a plan-managed NDIS participant you can order by choosing option “Invoice to NDIA “at checkout. Once you fill the form at checkout and submit, the Invoice will be sent to us to contact your plan manager and a copy emailed to you. The Invoice will also be available for download in your website account order history.
Our staff will then contact your plan manager to organise claim from NDIA. Once payment is received the items added to the cart by you will be shipped to your address.
Helpful Customer Support
Our customer support team is here to assist you throughout your journey from browsing products to placing orders to managing invoices and paperwork. We also help connect customers back to the broader Disability Australia Group team when they need service support or guidance beyond ordering consumables.
