NDIS ordering refers to the process of purchasing approved disability-related products using funds from an NDIS plan. These products may include continence supplies, mobility aids, sensory supports, or daily living essentials.

The way you place an order depends on how your NDIS plan is managed.

Types of NDIS Plan Management

Plan-Managed

If your plan is plan-managed, a plan manager handles payments on your behalf.

You can order products online

Select Invoice to NDIA at checkout

The invoice is sent to your plan manager

Your order is processed once payment is received

This option is commonly used and requires no upfront payment from you.

Self-Managed

If your plan is self-managed, you have more flexibility.

You can pay upfront using card or bank transfer

You can claim the cost back through the NDIS portal

You are responsible for keeping records and invoices

Agency-Managed

If your plan is agency-managed, ordering is more restricted.

Products must be NDIS-approved

Invoicing usually requires coordination with NDIS

Additional verification may be required

How Invoice to NDIA Works

When you choose Invoice to NDIA during checkout:

You provide your plan manager details

No payment is required at checkout

An invoice is generated instead of a receipt

The business contacts your plan manager

Your order is processed after payment confirmation

This process helps reduce upfront costs and simplifies purchasing for participants and carers.

What Products Can Be Ordered?

NDIS funding can generally be used for products that:

Are related to your disability

Support daily living or independence

Are included in your approved plan categories

It’s important to review product descriptions carefully to ensure they align with your plan.

Understanding GST-Free Pricing

Many disability-related products are GST-free when purchased under an eligible NDIS plan.

On product pages, you may see:

MRP (recommended retail price)

GST-free price

Your final payable amount

This pricing transparency helps you understand the value of your funding.

Shipping & Delivery

Orders placed through Aidbox are shipped via Australia Post.

Delivery times and charges apply

Shipping costs are shown before order confirmation

Tracking details are provided once dispatched

Delivery options may vary based on location and parcel size.

Tips for a Smooth Ordering Experience

Confirm your plan type before ordering

Have plan manager details ready if applicable

Review product descriptions and quantities

Check stock availability before checkout

Contact support if you’re unsure about eligibility